Terms of Service

1. Nature of the Service

Charlotte Emergency Plumbing Help is a homeowner connection service. This website may help route or connect users with local independent plumbing providers for urgent residential plumbing issues.

Charlotte Emergency Plumbing Help does not itself perform plumbing repairs, plumbing inspections, or on-site contracting work.

2. No Guarantee of Availability

Provider availability may vary based on location, timing, service hours, call volume, weather, operational conditions, and provider capacity. Use of this website does not guarantee that service will always be available or that a specific provider will accept a request.

3. Independent Providers

Any contractor or plumbing provider connected through this service is independent. Charlotte Emergency Plumbing Help does not represent that it employs, supervises, or directly controls those providers.

Homeowners remain responsible for evaluating any provider, including checking licensing, insurance, qualifications, pricing, service terms, and suitability for a particular job.

4. Informational Use Only

The information on this website is provided for general informational purposes related to urgent residential plumbing issues. It is not legal advice, insurance advice, engineering advice, or a substitute for direct evaluation by a qualified professional.

5. User Conduct

By using this website, you agree not to:

• use the site for unlawful, fraudulent, abusive, or misleading purposes
• submit false, inaccurate, or intentionally deceptive information
• attempt to interfere with site functionality, routing systems, or related infrastructure
• misuse the connection line in a way that disrupts legitimate service requests

6. Calls and Routing

If you call the number shown on this website, your call may be processed or routed in order to help connect you with a local independent plumbing provider. Operational, routing, quality-control, compliance, or fraud-prevention systems may apply to those interactions.

7. Limitation of Liability

To the fullest extent permitted by law, Charlotte Emergency Plumbing Help is not liable for indirect, incidental, consequential, special, or punitive damages arising from use of the website, inability to access the website, service delays, provider availability, third-party acts, or work performed by independent contractors.

This includes, without limitation, damages relating to water loss, property damage, scheduling outcomes, repair results, delays, pricing disputes, or reliance on third-party information.

8. No Warranty

This website and its contents are provided on an “as is” and “as available” basis. Charlotte Emergency Plumbing Help makes no guarantee that the website will be uninterrupted, error-free, always current, or suitable for every use case.

9. Third-Party Content and Tools

The website may use third-party services, tools, maps, hosting, analytics, or call-related systems. Charlotte Emergency Plumbing Help is not responsible for the independent acts, omissions, policies, or technical performance of those external services.

10. Changes to the Service or Terms

These Terms of Service may be updated from time to time. Continued use of the website after changes are posted means the revised terms will apply going forward.

11. Governing Law

These Terms of Service will be governed by applicable law as determined by the operation of the service and relevant jurisdictional rules, without relying on outdated Frisco/Texas language that no longer matches this site.